What can I expect working with Projects Your Way?

All calls and e-mails will be returned within 24 hours during business days (Monday – Friday). That means we will:

  • Go the extra mile to make clients happy
  • Respond to e-mail and phone messages promptly
  • Follow up with clients to ask for feedback
  • Make recommendations and offer solutions

What hours are we open?

Our regular office hours are Mondays thru Fridays 9:00 am – 5:00 pm (PST) and on Saturdays, by appointment only.  Our office is closed on Sunday.

Do we do rush jobs?

We get that things pop up and you need help immediately.  For rush jobs, you will be charged a 25% surcharge for less than 24 hours’ notice and 50% surcharge for evenings, weekends or U.S. holidays.

What holidays do we take off?

We will take off the following US holidays:

  • News Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

What is our referral policy?

Referrals are our favorite way to achieve new business as well as gain valuable new contacts and any friend of yours is a friend ours would like to meet!!  So, if you know of anyone who can benefit from our services, then you can earn valuable service or reward credits of $25 for each referral that you send our way.  Not only that, but your friend will receive a special certificate for 10% off their first project with us too!!  Once the certificate is redeemed, we will issue the $25 service or reward credit to your account… It’s that simple.

How do we keep our customers information confidential?

We adhere to a strict confidentiality code and no information will be divulged to a third party.  All documentation sent to us will be returned upon completion + payment. We take your confidentiality very seriously – all passwords are encrypted and we use the highest level of internet security. If we need to use your credit card, we will shred the info after use. Should the business tasks be allocated to someone internally (i.e. We bring on a new team member to support us), it is acknowledged that the Client would be introduced to the new project manager and approve the change.

Have any additional questions? Contact Us for the answers.